Trimble Geomatics Office Application Has Stopped Working

Hey,

I have TGO 1.63 installed. I installed it onto my up to date 64 bit Windows 7 machine first from the CD (1.62 or 1.60 or something), then from the update download from Trimble Support. I have read the thread here about installing TGO on a Windows 7 machine. The way I understand it, most of the issues are related to premissions to read/write to certain folders on the machine. I think, without having read the install page first, that I have dfone everything correctly, with the possible exception of running Setup.exe in an XP SP2 compatibility mode.

For the most part I have the software working properly - Coordinate System Manager was initially hosed, but works now, etc. I am able to open projects, modify them, export from them, all of it. I set the compatibiltiy to XP SP2, I am an administrator, I have set permissions for admins for Full Control to everywhere on the local drive I can think of (basically the entire drive except the Windows folder). DTMLink and RoadLink both work fine. GridFactory works fine.

The exception that triggers the crash and the error message used as the Subject hereto is if I try to create a new project. I am trying to create the project on a networked drive that I have permission to write to.

Does anyone have any idea why I am having issues only when I try to create a New project?

THANKS
david

Hi,

probably an issue with the location and access of your template files?

check your C:\Program Files\Trimble\Trimble Geomatics Office\Template or whatever it is named in win7.

chr.

Further to Christ's reply, open the New Project dialog in TGO, but select the New 'Template' radio button instead of the New 'Project' default. The path shown in the Details section of the dialog will tell you where TGO expects to find/store the template folders.

http://www.trimble.com/support_trl.asp?Nav=Collection-3651&pt=Geomatics Office

IMPORTANT MESSAGE about TGO:

 

Dear Trimble Survey customers,

On September 14th, 2011, it was discovered that the WAVE baseline processor in Trimble Geomatics Office (TGO) and GPSurvey could not process GPS observations collected on or after that date. The failure in the WAVE processor was not anticipated due to the fact that both products had been discontinued (TGO was discontinued on 31 December 2010). The exact cause of the failure is unknown. The problem is limited to the WAVE baseline processor and does not affect TGO's ability to import and process other data such as RTK vectors and optical measurements.

Trimble's current GNSS processing software, Trimble Business Center, does not suffer from this failure.

At this time, we do not anticipate a fix for either TGO or GPSurvey.

All TGO and GPSurvey users with a current software maintenance agreement should contact their Trimble distributor to receive a copy of Trimble Business Center at no charge. We understand that many users are operating without a current maintenance agreement, and to assist with their urgent requirements we are offering 30-day licenses for the full version of Trimble Business Center. Please contact your Trimble distributer to request the temporary license.

We greatly appreciate your understanding and patience on this matter.

Thank you

Trimble Survey

 

Reads like this to me"

Thank you for purchasing TGO and being a Trimble customer, but  we discontinued your TGO. We don't care that the old doesn't work, buy the new version, pay us again, and get bent.

Thanks,
Trimble



... that is why I do not, have not, will not use your stuff. Even Survey Pro is DEAD to me now that Trible owns it.

Pin Cushion:
Reads like this to me"

Thank you for purchasing TGO and being a Trimble customer, but  we discontinued your TGO. We don't care that the old doesn't work, buy the new version, pay us again, and get bent.

Thanks,
Trimble

... that is why I do not, have not, will not use your stuff. Even Survey Pro is DEAD to me now that Trible owns it.


Exactly!  That's why we use Topcon Tools.  It may be flakey software, but at least it gives roughly the same answer every time we push F7 to process the vectors.  And it doesn't just self destruct like TGO.

Below is the response I got when I started having problems a few weeks ago (after upgrading to V 1.63 as well)........

I'm sorry to say but we do not support TGO under 64 bit machines. You can try the following but if it fails then their is nothing more I can do...

Open up Coordinate System Manager (if you can, if you can't even open it from the utilities menu then a clean install is required), go to View|Options and browse the path to the Geodata directory C:\Program Files\Common Files\Trimble\GeoData (even if it appears correctly in there already). OKing that sets up the registry correctly and you should be able open your projects.

If this fails then talk to (your Trimble dealer) about upgrading to Trimble Business Center.
 

Regards

Trimble Tech Support 

 

You haven't seen this official release from Trimble:

Get em Jeff.

I started to be sarcastic in my response and question, but decided that there really isn't anything to be gained. So I'll go a different route.

Bottom line TGO won't process my baselines, and a 30 day temporary TBC license does me no good as upgrading to TBC is financially out of the question.

What's everyone else using and are there alternatives are out there that process native Trimble dat files?

Sorry if this is the wrong place to ask the question, but my search of the forums didn't turn up any discussions of use.

Thanks;
Norm

If you are able to convert your .dat files to RINEX, you can use any program to process data.  We were using Topcon receivers and converting the native files to RINEX and processing with TGO.  So now we will look for some other program or go with Topcon.  We'll need to research to see which software will accomplish the task for the best value.

Jeff Moog:
If you are able to convert your .dat files to RINEX, you can use any program to process data.  We were using Topcon receivers and converting the native files to RINEX and processing with TGO.  So now we will look for some other program or go with Topcon.  We'll need to research to see which software will accomplish the task for the best value.

Jeff - So long as the rest of TGO doesn't crash, converting to RINEX isn't a problem. The rest of your comment illustrates the position that many of us now find ourselves in... having to replace a program we know and are familiar with. Your statement about using any program to process data is where it goes south for me though. I've only ever used TGO to reduce and process my data, and quite literally I have no idea what's out there as an option. I only asked about accepting Trimble dat files, in order to eliminate the need to convert to RINEX. If it ends up that that is not a viable option... so be it.

I guess mostly what I'm curious about is if there are any third party programs out there that can do what TGO used to be able to do. Quite frankly after having been abandoned by Trimble, I'm more than a little hesitant about the idea of switching to another equipment manufacturer's software. I've started to look into StarNET, but I haven't had time to download the demo so I have no idea what it can or can not do.

I am a Surveyor that does not want to do a lot of business. But I do unsual jobs and
make some money.  $ 3,000.00 for new trimble software is out of the question since I
purchase my recievers in 1999..

I have spent hours trying to find out why all of my recievers quit on the same day, now I learn
that is the software. Thanks for this forums.  I need all the help I can get.  please post any suggestions.

Charles Craft
Mississippi

It would be very easy for the software developers at Trimble to fix the problem.
They don’t want to fix the problem. If you ask me this is an extremely hostile act and I will most definitely not be supporting Trimble anymore.
I first got involved using Trimble equipment back in 1990 .  Its time to move on.
There was nothing wrong with TGO . It worked very well and there is definitely no need for this new software that they are desperately trying to sell.
 
 It would be very easy for the software developers at Trimble to fix the problem.
They don’t want to fix the problem. If you ask me this is an extremely hostile act and I will most definitely not be supporting Trimble anymore.
I first got involved using Trimble equipment back in 1990 .  Its time to move on.
There was nothing wrong with TGO . It worked very well and there is definitely no need for this new software that they are desperately trying to sell.
 
 

Here is some possible help from another post:

Dave,
don't know about the 4600 but there is a workaround for the 1 billion second problem, it was explained by Dario Canosa

TGO Processing issue

1. You convert all your data files to Rinex.
2. Edit the date/time stamps. - Set the date before 14th of sept.
3. Import your edited files in TGO
4. Process baslines

if needed
5. change your dates in the generated reports.

I'm currently writing some pieces of code -with the help of some SurveyorConnect-friends- to automate the process of changing the dates in the Rinex files. John Minor is test driver and Dario Canosa is guiding me in the wonderful Rinex world. I have something that works on some small files on win XP, but am currently working on the larger files and Win7 support.

I'll post more if this works.

Chr.

I cannot get past "file name" when I try to convert to Rinex in TGO.  I am looking at Trimbles manual
and I cannot understand it. 

I will appreciate help.  I read somewhere that Trimble Business Standard is $ 495.00 but it
will not work with my 4600.

Charles Craft
Mississippi

Charles,

do you use the latest version of the Rinex utility?

You can download it here :

http://www.trimble.com/trimblerinex_ts.asp


Chr.

TGO Workaround for 1 billion sec issue

Some of us have allready switched to TBC, others haven't.
For those who want to process recent data in TGO there is the workaround described earlier

The editing of the Rinex files may be tricky so I made a small utility that will open the files, and write an edited copy to the same directory.
In Beglium we have RTK-VRS available in the whole country, (okay, I admit Belgium is very small) so we don't do any Fast Static work anymore, but it was fun to program again some survey stuff.
So I'm not a Rinex expert at all, but with the help af Dario Canosa and John Minor I think we got something that works in most cases.


Feel free to download and test, let me know if you use it and have requests.
Keep in mind that I'm a very slow programmer, If I were surveying as slow as I was coding ...
 

http://www.mediafire.com/?iewpvjfsdqu7bya


The utility has been tested with files with 1 observation, don't know how it will handle files with multiple points.
You can load obs and nav files, I received an orbit file and will have a look to add that file type.

You can use the free rinexconverter from Trimble to convert your dat files to rinex.
http://www.trimble.com/trimblerinex_ts.asp
Be sure you have the latest version

There is also the TGO 2.11 Rinex patch for importing the rinex data in TGO
http://www.trimble.com/support_trl.asp?pt=Trimble%20Geomatics%20Office%C3%A2%E2%80%9E%C2%A2&Nav=Collection-66

chr.

I now have the Trimble converter utility and I think I have learned to use it. I can
find the files in TGO and I hit the Convert button.

A note at the bottom of the screen says that I have been sucessful, But I cannot
find the rinex files.  Do you know where the files are saved and how I can get
then on a CD.

Dave from the other forum is trying to help me.

Charles Craft
Mississippi

I have found the converted files in TGO.  The name did not change.  I am in busines
for now.  I can use the ASHTECH software.

Thanks for the help.

Charles Craft
Mississippi.

christ lambrecht:
TGO Workaround for 1 billion sec issue

Some of us have allready switched to TBC, others haven't.
For those who want to process recent data in TGO there is the workaround described earlier

The editing of the Rinex files may be tricky so I made a small utility that will open the files, and write an edited copy to the same directory.
In Beglium we have RTK-VRS available in the whole country, (okay, I admit Belgium is very small) so we don't do any Fast Static work anymore, but it was fun to program again some survey stuff.
So I'm not a Rinex expert at all, but with the help af Dario Canosa and John Minor I think we got something that works in most cases.


Feel free to download and test, let me know if you use it and have requests.
Keep in mind that I'm a very slow programmer, If I were surveying as slow as I was coding ...
 

http://www.mediafire.com/?iewpvjfsdqu7bya


The utility has been tested with files with 1 observation, don't know how it will handle files with multiple points.
You can load obs and nav files, I received an orbit file and will have a look to add that file type.

You can use the free rinexconverter from Trimble to convert your dat files to rinex.
http://www.trimble.com/trimblerinex_ts.asp
Be sure you have the latest version

There is also the TGO 2.11 Rinex patch for importing the rinex data in TGO
http://www.trimble.com/support_trl.asp?pt=Trimble%20Geomatics%20Office%C3%A2%E2%80%9E%C2%A2&Nav=Collection-66

chr.

Thanks a lot, I've used your small dates utility all the time and it worked very well until March 1. Since March, it does not work. Something wrong with GPS time. Is there any posibility to fix it?
Thanks,
I just  found a new build already here http://surveyorconnect.com/index.php?mode=thread&id=106445 , and it works.

Hi Zhaibas,

the first version wil indeed not work any longer, we passed another leap day ... the calculation for date en week offset have changed.
You can download the latest version here :

http://surveyorconnect.com/index.php?mode=page&id=16

keep an eye on this page and the related thread there,
I'm currently working on a tool to reset the dates in the Baseline report,

Let me know if you have more questions,


greetz from Belgium

Chr.

ps. please post us some pictures from your surveying in Lithuania!

I have been following this post and the TGO post processing issue for quite some time. It seams that the vast majority agree the post processing issue is the result of the 1 billion second program functionality lifespan. I do not have a strong programming background and do not pretend to understand postprocessing
 much further than input data extract results. Keep this in mind as I recount the following occurance between one of my survey techs and my self. One morning while driving to the jobsite Ry mentioned he had written a program in "C" that would calculate to the second the time and date from a given time and date based on an input number of seconds but the program crashed one unit prior to 1 billion seconds. (This sounded familiar) I explained to Ry the best I could of the Tgo post processing issue. The next morning Ry explained that he had apparently sovled the problem. I will explain this the best I can. The location for the "seconds" input in the program originally allowed for a "long integer variable" ( 1 unit under 1 billion) Ry replaced this long integer  with a "Hex integer" allowing for input up 16 unit places. Ry explained extending to object variable by 1 unit place would extend the functionality tenfold. Hopefully something in this was helpful to someone who knows what to do with it.
Take care, Hans

Makes sense

but

only for the people who own the original code for the program and if the original program language supports this extended data type.

Since Trimble released TBC, discontinued TGO and their statemant about the 1 billion sec. issue on the TGO website it is clear that they will not do the effort.
All that's left to us is some work arounds ...

Chr.